Refund policy

At UerBooks, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

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✅ Returns

• You may return most new, unopened books within 14 days of delivery for a full refund or exchange.
• To be eligible, the book must be in its original condition (unused, unmarked, and with original packaging).
• Proof of purchase (order number or receipt) is required.

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🚫 Non-Returnable Items

We cannot accept returns on:

• Digital products (eBooks, audiobooks, etc.)
• Gift cards
• Clearance or “Final Sale” items

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💲 Refunds

• Once we receive and inspect your return, we will notify you.
• If approved, your refund will be processed back to your original method of payment within 5–10 business days.
• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).

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🔄 Exchanges

• If you received a defective or damaged book, please contact us within 7 days of delivery and we will send a replacement at no additional cost.

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📦 Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.
• We recommend using a trackable shipping method to ensure safe delivery.

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📩 How to Start a Return

To initiate a return or refund, please contact our support team at:
✉ support@uerbooks.com (replace with your actual email).